A scene drawn from one illustrative business’s saved records. It opens among fragments of a single customer relationship — a recorded contact, a confirmed Relationship Memory, a commitment and the deadline it was given — surrounded by many smaller marks of everything else the business has saved, and the camera draws steadily back until the whole record surrounds it. A very large form is standing in that depth: the CAPSEAD mark, repeated seven times through the depth, each one turned a little further about its own axis so their mouths form a throat. Light travels forward through those seven lit edges, the records that matter are drawn in toward the form and taken into it, and the ordinary record then falls back. Two lights cross the seven layers from opposite ends and meet at the centre, the seven close into one CAPSEAD mark, two traces run that mark’s own edges and meet at its tail, and a single beam is sent from there to the screen.

Your business is giving you signals. CAPSEAD shows you what deserves attention.

Business intelligence

A working memory for your business.

CAPSEAD remembers what was promised, what was said and what your business learned about each customer over time — then uses that history to notice what deserves attention now.

What matters next shouldn’t depend on you remembering it.

The reading

The record becomes a reading.

Commitments, conversations and context stay connected, so CAPSEAD can bring the whole picture forward when it matters.

Halvorsen Bros. Millwork Illustrative reading

Send the updated insurance certificate is due today, still open. Read from the Active Need’s recorded deadline

Last recorded customer contact 9/16/2026, yesterday — “Called about the renewal.” CAPSEAD reads the date; the words are kept as written. Read from the contact date a person recorded

Before contacting them: wants their rate reviewed before renewal. Confirmed by a person on your team, 8/17/2026. Carried from Relationship Memory, as confirmed

Command

Where the owner starts the day.

Nobody keeps this list. CAPSEAD reads it from the record and keeps what needs attention in front of you.

CommandThursday, September 17, 2026
Where to look first 2 due today · 1 relationship quiet · Checked 6 of 9 customers · 3 without enough contact history yet.
Due today
Today Halvorsen Bros. Millwork Send the updated insurance certificate Assigned to Tom Reyes9/17/2026
Today Calder Store Fixtures Follow up on Calder’s expedited shipment due by 12 PM Assigned to Maya Lindqvist9/17/2026
Quiet longer than their own pattern · no bearing on the score

1 relationship has gone longer without recorded customer contact than CAPSEAD has previously observed for it.

Quiet Kestrel Packaging Co. No recorded customer contact for 28 days · prior longest gap 16 days
Customer Quick ViewIllustrative record

Delta Ridge Produce

Wenatchee, WA

No open commitments

Primary contact

Rosa Delgado · Receiving Manager

Relationship memory · 1 of 3

Service Instructions

Their dock closes at 2pm on Fridays. Book Friday deliveries for the morning.

Confirmed by Maya Lindqvist · 9/10/2026 · 9:40 AM

Last recorded customer contact

9/15/2026

Confirmed the Friday morning slots for the next two weeks.

See the Quick View in full

Relationship Awareness

Measured against itself.

The quiet line on Command, explained. Kestrel is compared only with its own recorded history. It has no bearing on the CAPSEAD Score.

Kestrel Packaging Co.

19 days of recorded customer contact · last 90 days

No recorded customer contact for 28 days · prior longest gap 16 days

Twelve days past its longest gap in recorded contact.

CAPSEAD Score

One number for how reliably the business follows through. Open the Score. See what is moving it.

84
CAPSEAD Score

Down 6 over the last 30 days

Open the Score
What shapes today’s Score
Met on or before their date7 commitments across 6 customers · last 30 days · none currently weighing on it
Recently late, now resolved1 commitment · easing off over the coming weeks
84CAPSEAD score
Why it reads 84

A commitment that ran 21 days past its recorded deadline was resolved 6 days ago on September 11, 2026. The current problem has ended; the miss is still recent and fades over the coming weeks.

How it moved · last 30 days

  1. 90 8/18/2026Nothing past its deadline
  2. 82 8/22/2026A deadline passed, still openHalvorsen Bros. · countersigned service agreement
  3. 72 9/10/2026Still open20 days past its deadline, weighing more
  4. 83 9/11/2026Returned and recorded21 days past its deadline
  5. 84 TodayRemembered, fadingnothing else is weighing on the reading

Read from this workspace’s saved records.

It measures follow-through on recorded commitments. Not revenue, credit or profitability. A recorded customer contact does not move the Score by itself.

Understand the CAPSEAD Score

Request accessCAPSEAD has no self-service sign-up

Let your record show you where to look.

$79.99 per month, before any applicable tax

One CAPSEAD subscription for your business. Cancel anytime; access continues through the current billing period.

Request access opens an email to support@capsead.com in your own mail app. Nothing is sent until you send it.

  1. 01You write to usTell us about the business and how your team keeps track of customers and commitments today.
  2. 02A person repliesWe read every request ourselves and reply from the same address.
  3. 03We set up your workspaceIf CAPSEAD is a fit, we set up your business and the people on your team, and you sign in at app.capsead.com. We agree how your subscription starts before anything is charged.
support@capsead.com