A scene drawn from one illustrative business’s saved records. It opens among fragments of a single customer relationship — a recorded contact, a confirmed Relationship Memory, a commitment and the deadline it was given — surrounded by many smaller marks of everything else the business has saved, and the camera draws steadily back until the whole record surrounds it. A very large form is standing in that depth: the CAPSEAD mark, repeated seven times through the depth, each one turned a little further about its own axis so their mouths form a throat. Light travels forward through those seven lit edges, the records that matter are drawn in toward the form and taken into it, and the ordinary record then falls back. Two lights cross the seven layers from opposite ends and meet at the centre, the seven close into one CAPSEAD mark, two traces run that mark’s own edges and meet at its tail, and a single beam is sent from there to the screen.
Your business is giving you signals. CAPSEAD shows you what deserves attention.
Business intelligence
A working memory for your business.
CAPSEAD remembers what was promised, what was said and what your business learned about each customer over time — then uses that history to notice what deserves attention now.
What matters next shouldn’t depend on you remembering it.
The record becomes a reading.
Commitments, conversations and context stay connected, so CAPSEAD can bring the whole picture forward when it matters.
Send the updated insurance certificate is due today, still open. Read from the Active Need’s recorded deadline
Last recorded customer contact 9/16/2026, yesterday — “Called about the renewal.” CAPSEAD reads the date; the words are kept as written. Read from the contact date a person recorded
Before contacting them: wants their rate reviewed before renewal. Confirmed by a person on your team, 8/17/2026. Carried from Relationship Memory, as confirmed
Where the owner starts the day.
Nobody keeps this list. CAPSEAD reads it from the record and keeps what needs attention in front of you.
1 relationship has gone longer without recorded customer contact than CAPSEAD has previously observed for it.
Delta Ridge Produce
Wenatchee, WA
No open commitments
Primary contact
Rosa Delgado · Receiving Manager
(509) 555-0142
Relationship memory · 1 of 3
Service Instructions
Their dock closes at 2pm on Fridays. Book Friday deliveries for the morning.
Confirmed by Maya Lindqvist · 9/10/2026 · 9:40 AM
Last recorded customer contact
9/15/2026
Confirmed the Friday morning slots for the next two weeks.
Recent · 3 of 10
Customer contact · 9/15/2026
Confirmed the Friday morning slots for the next two weeks.
Maya Lindqvist · 10:05 AM
Note
Asked for the October delivery calendar a week earlier than usual.
Tom Reyes · 9/9/2026 · 3:40 PM
Note
Receiving has moved to the north dock.
Maya Lindqvist · 8/22/2026 · 8:15 AM
Confirmed memories
Service Instructions
Their dock closes at 2pm on Fridays. Book Friday deliveries for the morning.
Confirmed by Maya Lindqvist · 9/10/2026 · 9:40 AM
Communication
They prefer a call over email for anything needed the same day.
Confirmed by Maya Lindqvist · 7/7/2026 · 11:05 AM
Contacts & Decisions
Rosa Delgado approves any change to the delivery window.
Confirmed by Tom Reyes · 8/12/2026 · 2:15 PM
Measured against itself.
The quiet line on Command, explained. Kestrel is compared only with its own recorded history. It has no bearing on the CAPSEAD Score.
Kestrel Packaging Co.
No recorded customer contact for 28 days · prior longest gap 16 days
Twelve days past its longest gap in recorded contact.One number for how reliably the business follows through. Open the Score. See what is moving it.
A commitment that ran 21 days past its recorded deadline was resolved 6 days ago on September 11, 2026. The current problem has ended; the miss is still recent and fades over the coming weeks.
How it moved · last 30 days
- 90 8/18/2026Nothing past its deadline
- 82 8/22/2026A deadline passed, still openHalvorsen Bros. · countersigned service agreement
- 72 9/10/2026Still open20 days past its deadline, weighing more
- 83 9/11/2026Returned and recorded21 days past its deadline
- 84 TodayRemembered, fadingnothing else is weighing on the reading
Read from this workspace’s saved records.
It measures follow-through on recorded commitments. Not revenue, credit or profitability. A recorded customer contact does not move the Score by itself.
Understand the CAPSEAD ScoreLet your record show you where to look.
$79.99 per month, before any applicable tax
One CAPSEAD subscription for your business. Cancel anytime; access continues through the current billing period.
Request access opens an email to support@capsead.com in your own mail app. Nothing is sent until you send it.
- 01You write to usTell us about the business and how your team keeps track of customers and commitments today.
- 02A person repliesWe read every request ourselves and reply from the same address.
- 03We set up your workspaceIf CAPSEAD is a fit, we set up your business and the people on your team, and you sign in at app.capsead.com. We agree how your subscription starts before anything is charged.
support@capsead.com